Salon Policies2021-07-10T19:46:40+08:00

Salon Policies

Covid Requirements
Kustom Klaws will follow any and all Government requirements relating to Covid-19. Please respect that our staff are just following the rules. If you are uncomfortable with any current requirements (such as wearing masks if required), then please consider rescheduling your appointment for another time when those particular restrictions don’t apply. We expect that all clients show respect and follow any government enforced Covid Requirements as to not put our small business at risk of any fines ect. 

Deposits
We require a 50% deposit on all bookings. If booking online, you will be redirected to our payment gateway for your deposit. If booking in person, our staff can take payment from you. Balance is paid at the end of your appointment. 

Cancellations/Changes
We require 24 hours notice for any changes/cancellations. Provided more than 24 hours notice is given, your deposit is fully transferrable or refundable. 

If you change or cancel your booking with less than 24 hours notice, your 50% late cancellation fee.

If you change or cancel your appointment with less than 12 hours notice, you will be charged the full amount of your booking. 

No-Shows
No-shows are a no-go. Clients who no-show will be charged the full amount of their booking. If a client ‘No-shows” on two or more occasions, they will be unable to rebook with our salon.

Arrival Times
Please on time to your appointment. If you are late to your appointment, we cannot extend your appointment time and may not have time to complete your service. If you are more than 10 minutes late, your appointment will be cancelled and deemed as a “no-show”. In this event your booking deposit will be taken as a late cancellation fee. You will be required to pay another deposit if you wish to rebook. 

Children and Friends
Due to the size of our little salon, hazardous chemicals and insurance purposes, it is not appropriate for children or friends to accompany you to your appointment. 

By Appointment Only
We are strictly by appointment only. This means you need to book for ALL the services required. We are unable to allocate extra time once you arrive for extra services such as removal of any product or additional nail art not booked for. As we are by appointment only, we do not accept walk-in clients.